Adjudication Lead, Sr - Chubb External Careers

The Senior Adjudication Lead will guide and support the efforts of a small (6 – 8 staff) Claims Adjudication team to meet production and quality goals working closely with their assigned Claims Adjudication Manager.

• Assists their assigned Adjudication Manager with monitoring workload, productivity, and quality for the team.
• Assists the team with complex A&H Claim Adjudication tasks and reviews claims payments that are over the authority level of the adjuster handling the claim or reviews and signs off on denied claims.
• Interacts internal & external resources as needed to influence positive outcomes for the case
• Facilitates daily and weekly team huddles with a focus on the skill of claim handling including discussion on claims adjudication best practices, resolution of problems and issues, and ensuring the best possible customer experience

• Highly proficient in all aspects of claims adjudication, our products, and processes and procedures for the handling of A&H, CANCER, CI, DI & LIFE Claims.
• Ability to lead a small team of claims Adjusters in support of the Adjudication Claims Manager
• Ability to think critically, solve problems, plan and organize activities, serve clients, negotiate, effectively communicate verbally and in writing and embrace new challenges

• Health insurance
• Tuition reimbursement
• A company-match 401(k) plan
• Disability insurance
• Life insurance
• Employee referral bonuses

Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident, health, disability, and life insurance products in North America.